All posts by medmonthly

  • Putting Patients First
    June 30, 2017, No comments

    Think Before You Speak Being an “Undercover Patient” can certainly shed some light on the true patient experience. With each assessment, I enjoy discovering the good, by finding out what

  • The Hidden Profit Center:
    June 1, 2017, No comments

    Your Front Desk Your front desk staff are the first people to greet your patients when they walk through your door and the last people they see when they leave.